Shipping policy
SHIPPING POLICY
This Shipping Policy (“Policy”) applies to all orders placed with SHOVEL (“we,” “our,” “us”) by customers (“you,” “your”).
1. Order Processing
Orders are processed within 1-2 business days of payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Costs
We offer the following shipping methods:
- Standard Shipping: [2-6 business days]
- Express Shipping: [1-3 business days]
Shipping costs are calculated at checkout based on the chosen method and delivery location.
3. Delivery Times
Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen factors.
4. International Shipping
We ship worldwide! Postage is calculated at checkout. Can't find your country? Contact us and we'll see what we can do to help get our gear to you.
(International orders may be subject to customs fees, import duties, and taxes, which are the customer’s responsibility.)
5. Order Tracking
Once your order ships, you will receive a tracking number via email to monitor the delivery status.
6. Lost or Damaged Shipments
If your shipment is lost or damaged, contact us within 14 days of the expected delivery date. We will assist in filing a claim with the carrier and arrange for a replacement or refund.
7. Restrictions
We do not ship to P.O. boxes in certain regions or to countries subject to trade restrictions. Some products may have additional shipping limitations.
8. Governing Law
This Policy shall be governed by and construed in accordance with the laws of the State of NSW.
Last Updated: 23 February 2026